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Privacy Policy

The Regulatory Facilitation Company is a wholly-owned subsidiary of the Chemical Business Association, providing regulatory compliance services to companies inside and outside of the EU. Find more information regarding ReFaC on our website in

Although our members are businesses, not individuals, we do collect and use personal information relating to individuals as part of our activities. We also collect personal information about individuals who request quotations, correspond with us and who work for or with us.

This privacy policy sets out how ReFaC collects and uses personal information about individuals.

Please read this privacy policy carefully to understand how the ReFaC will use your personal information. If you have any questions or queries in relation to this privacy policy, you can contact ReFaC  at:
ReFaC , Group House, Southmere Court, Electra Way, Crewe, CW1 6GU

Telephone: 01270 258530

This privacy policy explains:
• Information we may collect about you (including cookies)
• Use of your information
• Using our Website
• Contacting you
• Sharing your information
• Our legal basis for collecting, holding and using your information
• Security and storage of your information
• Your rights

Information we may collect about you

We may collect the following information about you:

Information you give to us. You may give us information about you by filling in a form, contacting us by phone or e-mail or in person. This includes information you provide if you complete an application form or otherwise apply for a job here, either directly, or via a third party.

The information you give us depends on the reason for you contacting us, but may include your name, job title, address, date of birth, e-mail address and phone number, financial, credit and debit card information, personal identification documents and data relating to access or dietary requirements.

Information we collect about you. We use cookies to automatically collect information about individuals who visit our website.

Cookies are small text files stored in your browser which are used by the vast majority of websites for a variety of reasons, such as personalizing your experience and recording how you use the website to help with future improvements.

During your visit to this website, if you have accepted cookies, you will automatically download these files to your device. The cookies we use do not identify you as an individual, only the device you are using. These cookies are a mixture of session cookies which are removed once you close your browser and persistent cookies which remain for longer but are only active when you are on our website.

These cookies are only stored within the browser and may share ‘anonymised data’ with Google Analytics to monitor activity on our website.

When accessing the website, you have the option to accept or not accept the cookies.

Information we receive from other sources. We work closely with other organisations, such as business partners, sub-contractors, analytics providers, search information providers, and we may receive information about you from them. For example, we could gain access to your business contact details via recognised business data providers who collate information from sources including publicly available information such as Companies House. We may be given your contact details by our primary contact at your organisation. The categories of information we receive from these sources may include your name, address, e-mail address and phone number We may also collect information about you from publicly available sources, such as your company’s website and Companies House in order to better understand the people who we interact with.

Use of your information

We need to obtain, store and use information about you for legitimate business purposes – namely so that you can enjoy and benefit from our services. We may use information we hold about you in the following ways:
• to confirm your identity

• to let you know about other relevant services, both ours and those of other parties whose products and services we have agreed should be made available to you (see the section below on ‘Contacting you’ for more information about this)

• to carry out statistical and market analyses, including benchmarking exercises, to enable us to understand you better and improve our services
• to develop, test and improve our systems
• to notify you about changes to our services
• to ensure the content of our website is presented in the most effective manner for you and for your computer
• to administer our website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes
• to improve our website to ensure that content is presented in the most effective manner for you and for your computer
We may combine information we receive from other sources with information you give to us for the purposes set out above (depending on the types of information we receive).

Contacting you

An important part of our work is communicating with our clients and other companies within the chemical supply chain, telling them about our activities and how we are supporting their interests, and seeking their views on current issues. To do so, we use personal information to keep in touch with individuals within our member organisations and, as well as partners and other individuals.

We will use the contact information you have given us to send you important information. This may be by post, email, text message or telephone.

We may also use the information we hold about you in order to provide you with information about other products or services we feel may interest you.

Because we operate primarily with businesses rather than individuals, we do not generally seek your consent to send you marketing communications. We believe that such communications are both in our legitimate interests, to raise awareness of our work and promote our services, and in your interests. However, you do have the right to ask us to stop sending you marketing communications. If you would like to stop receiving these, please contact to update your preferences.

Sharing your information

We may share your information with selected third parties including:

• Online service providers such as e- bulletins and survey tools
• ReFaC’s’s payroll and benefits providers. (internal staff only)
We may also share your personal information to third parties if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect our rights, property, or safety of our customers, or others.

Our legal basis for collecting, holding and using your information

Data protection law sets the lawful legal bases (or ‘conditions’) which allow us to collect, hold and use your personal information. For the ReFaC, these are:
• For the purposes of our own legitimate interests. We believe that we have a legitimate interest in being able to provide our services to our Clients. As set out in this notice, this sometimes requires us to collect and use personal information about individuals. We only use this legal basis where these interests are not overridden by your interests and fundamental rights or and freedoms.
• Where we have entered into a contract with you. In these circumstances, we may need to process your personal information in order to fulfil the contract. For example, this may apply if you book to attend one of our events.
• Where we are under a legal obligation to process personal information. For instance, we are required to collect certain information in accordance with our obligations under equalities legislation.
• Sometimes, we will ask you for your agreement to process your personal information. This is particularly the case when we wish to collect or use any special categories of personal information (see below).

Data protection law recognises certain “special categories” of personal information, which include information revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic information, biometric information for uniquely identifying a person.These special categories are considered particularly sensitive and so we will only collect and use this information where you have given us your explicit consent or where we consider it necessary to do so. For example, you may choose to tell us about your health condition before attending one of our events. We will only use this information for the particular event and not for any other purposes.

Security and storage of your personal information.

We will generally keep personal information about you no longer than is needed for us to carry out the functions described in section 2 of this notice. For example:
• We will usually delete personal information that we collect related to our events after three years, as we need to verify with auditors for accounts purposes to prove attendance. However, we may retain some information (such as attendance records) for longer where it is in our legitimate interests to do so.
• We will keep personal information held as part of our client records.. At the end of the any contractual relationship, we will delete the majority of records and only retain the minimum information necessary to deal with any future issues.

Your rights

You have the right to request from us access to your own personal information. This is sometimes known as a ‘subject access request’.

You also have the right to ask us not to process your personal data for direct marketing purposes.

You can exercise this right by contacting or replying to the communication you receive from ReFaC directly.

From 25 May 2018, you will have additional rights to request from us:
• That any inaccurate information we hold about you is corrected
• That your information is deleted
• That we stop using your personal information for certain purposes
• That your information is provided to you in a portable format
• That decisions about you are not made by wholly automated means
Many of the rights listed above are limited to certain defined circumstances and we may not be able to comply with your request. We will tell you if this is the case.
If you choose to make a request to us, we will aim to respond to you within one month. We will not charge a fee for dealing with your request.

If you are dissatisfied with how we are using your personal information or if you wish to complain about how we have handled a request, then please contact our Data Protection Officer and we will try to resolve any issues you may have.

You also have the right to complain to the Information Commissioner’s Office, which is the statutory regulator for data protection law. Find details of how to complain to the ICO.

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